Tag Archives: user experience

Fly away with me

Letter to: United Airlines Customer Feedback To whom, I recently took a trip to the United States, leaving Melbourne via Sydney and visiting New York City, San Francisco, and Portland, Oregon. I flew United Airlines all the way, booking the … Continue reading

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Mixed metaphors

For me these days, having a solid, fitful night’s sleep is a bit like getting to enjoy a fantastic meal at a fancy restaurant that I don’t have to pay for: I recollect it’s happened to me some time in … Continue reading

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Change it up

Got a new job again this week. Three different jobs in about a year. Gots me some ants in my pants, apparently. This time last year I was working at SEEK, Australia’s number one job website. It was a terrific … Continue reading

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Flying in the face of Modernity

Eugene Polley, inventor of the wireless TV remote control, passed away this week at the age of 96. A cracking innings, no doubt. And, ironically, far older than many of the sedentary users of his greatest invention will live to … Continue reading

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Meaningful Design Rationale

Recently I was in the shed using an old-timey carpenters’s pencil – one of those rectangular ones that proper old guys carry around in the front pocket of their overalls and sharpen with a knife. Real authentic-like. My son hadn’t … Continue reading

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I really like sketchnotes. They’re a terrific way of visually communicating a thought process or collection of ideas. The very best ones manage to sum up a lot of information in a succinct, fun, clever way. I travelled a lot … Continue reading

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Work daze

So, after only three months, I left my brand spanking new job at the bank. In terms of rigorous self-assessment, I think it’s fair to say it turned out to be a bit of a fail. I saw it coming … Continue reading

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UX Australia 2011

For the second year in a row the UX Australia Conference blew my tiny mind. Or rather, opened and expanded it pleasantly. It is brilliant to get together with your peers and share knowledge and stories. The wealth of people … Continue reading

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Touchy feely

When the iPad was first announced my developer friend Chris echoed the attitude of many IT commentators at the time when he said “worst product ever”. The iPad wasn’t actually available, but this didn’t stop people making their assessment based … Continue reading

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Old dog, new trick

I’ve been spending a lot of time building interaction wire-frames in Omnigraffle Pro lately. It’s probably time to out myself, nerd-wise: Me and OGP – it’s a love affair. From my experience, when it comes to wire-framing nothing matches what … Continue reading

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